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Knowledge base See All →

A centralized hub of collective wisdom, Empowering you with knowledge on demand.

Inventory Tracking and Warehouse Management with TSS ERP

Tools and tips for accurate stock management and warehouse control. Sections/FAQs: Stock entry and adjustments Managing multiple warehouses Setting reorder levels and alerts Inventory audit procedures Gene...
April 27, 2026
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Reporting and Resolving System Errors and Bugs

How to document issues and get technical support. Sections/FAQs: Common system errors and their fixes How to report a bug Providing logs and screenshots Estimated response times Escalation procedures
April 27, 2026
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Generating Custom Reports and Dashboards in TSS ERP

How to create, customize, and use reports for business insights. Sections/FAQs: Available report types Customizing report filters Scheduling automated reports Creating dashboard widgets Exporting and shari...
April 27, 2026
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Troubleshooting Integration with External Systems

Solutions for common integration problems and best practices. Sections/FAQs: Supported integrations and APIs Common integration errors Data synchronization tips Security considerations Getting help with in...
April 27, 2026
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Requesting Custom Features and Workflow Changes

Process to submit and track customization requests for TSS ERP. Sections/FAQs: How to submit a customization request Examples of common customizations Expected turnaround times Cost and approval process Tr...
April 27, 2026
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Maintaining Accurate Master Data in TSS ERP

Best practices for managing customers, vendors, products, and chart of accounts. Sections/FAQs: Creating and editing master records Data validation and cleanup Importing/exporting master data Linking mast...
April 27, 2026
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Configuring Workflow and Approval Processes

Automate and manage task approvals and notifications in TSS ERP. Sections/FAQs: Setting up approval workflows Defining approvers and conditions Tracking pending approvals Sending notifications and reminde...
April 27, 2026
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Reporting and Resolving System Errors and Bugs

Sections/FAQs: Creating production orders Bill of Materials (BOM) setup Tracking production progress Reporting on production output Managing raw materials
April 27, 2026
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Setting Up and Managing Workflow Approvals in TSS ERP

Discover how to configure approval processes, automate notifications, and track task completion in TSS ERP to streamline business operations and enforce accountability.

Admin
27 Apr 2026

Managing Electronic Documents and Attachments in TSS ERP

Learn how to upload, organize, and control access to your business documents within TSS ERP, ensuring easy retrieval and compliance.

Admin
27 Apr 2026

How to Report and Resolve System Errors and Bugs in TSS ERP

Encountering errors or software glitches? Learn the proper way to document and report system issues to ensure quick resolution by the support team.

Admin
27 Apr 2026

Generating Custom Reports and Visual Dashboards in TSS ERP

This guide explains how to create insightful reports and interactive dashboards that help you monitor business performance and make informed decisions.

Admin
27 Apr 2026

Troubleshooting Integration Problems with External Systems in TSS ERP

Facing challenges connecting TSS ERP with other software or APIs? This article offers solutions and best practices for smooth integration and data synchronization.

Admin
27 Apr 2026

Streamlining Purchase Orders and Vendor Management in TSS ERP

This article explains how to efficiently manage purchase orders, track vendor information, and optimize your procurement processes using the TSS ERP Purchase module.

Admin
27 Apr 2026

Requesting Custom Features and Workflow Changes in TSS ERP

Find out how to submit requests for customizations like new fields, forms, reports, or automated workflows to tailor TSS ERP to your unique business needs.

Admin
27 Apr 2026

Production / Manufacturing

Understand how to plan, schedule, and monitor manufacturing processes, work orders, and bills of materials with TSS ERP’s Production module to increase operational efficiency...

Admin
27 Apr 2026

Frequently Asked Questions

Your go-to resource for quick answers, Addressing common queries with clarity.

Workflow / Approvals +
Q: How to set up approval workflows in the ERP? A: Configure workflows in the Workflow module by defining approvers and steps. Q: Will I get notifications for pending approvals? A: Yes, desktop notifications and email alerts can be configured. Q: How to monitor approval status? A: Use the Workflow dashboard within the app to track status of requests.
Document Management +
Q: How do I upload documents in the ERP? A: Attach documents to records using the Document Management feature in the app. Q: Which file formats are supported? A: Common formats such as PDF, Word, Excel, JPEG, and PNG are supported. Q: Can I restrict document access? A: Yes, permissions can be set based on user roles within the desktop app.
Integration Issues +
Q: Can the desktop ERP integrate with other apps? A: Yes, TSS ERP supports API-based integrations with compatible systems. Q: How to troubleshoot integration failures? A: Check network connection, API keys, and error logs within the app. Q: Can I request new integrations? A: Yes, submit requests via the Helpdesk portal.
Customization Request +
Q: How do I request customizations for the ERP? A: Submit your request via the Helpdesk portal with detailed requirements. Q: Will customization affect app updates? A: Customizations are designed to be compatible but should be reviewed during upgrades. Q: What is the typical delivery time for customizations? A: Depends on complexity; timelines will be communicated after evaluation.
System Errors / Bugs +
Q: What do I do when the ERP shows an error? A: Note the error message, restart the app, and contact support if it persists. Q: How to report bugs from the Windows application? A: Use the Helpdesk portal or built-in feedback feature to report issues. Q: Are updates provided for bug fixes? A: Yes, regular updates include fixes and performance improvements.
Reports & Dashboards +
Q: How to generate reports in the ERP? A: Select reports from the Reports module, apply filters, and run them locally or fetch from the server. Q: Can I schedule reports in the app? A: Scheduling is available if connected to the central server; otherwise manual generation is needed. Q: How do I customize dashboard views? A: Dashboards can be personalized using available widgets and layout settings.
Master Data Management +
Q: How do I update master data in the application? A: Access Master Data module to manage customers, vendors, products, and accounts. Q: Can I import master data files? A: Yes, import tools support Excel/CSV uploads directly from the desktop app. Q: How to avoid duplicate entries? A: Follow validation prompts and regularly clean up data records.
Production / Manufacturing +
Q: How do I create production orders in app? A: Use the Production module to create and manage work orders and production schedules. Q: Can raw material usage be tracked in the ERP? A: Yes, consumption is tracked against the Bill of Materials automatically. Q: How do I update Bills of Materials? A: Manage BOM from the Production module interface in the app.
Inventory Management +
Q: How can I check inventory stock ? A: Use the Inventory module to view real-time stock levels synced from the server. Q: Does the desktop app support multiple warehouse management? A: Yes, warehouses and locations can be managed within the Inventory module. Q: Can I configure stock alerts? A: Yes, you can set minimum stock levels to trigger reorder notifications.
Purchase Module +
Q: How do I create purchase orders in ERP? A: Navigate to Purchase module, create a new order, and save it locally or submit to the server. Q: Can approvals be handled within the app? A: Yes, workflows allow approvals directly in the desktop interface. Q: How to process purchase returns? A: Use the Returns option under the Purchase module to record returns and adjust inventory.
Sales Module +
Q: How do I create sales orders ERP? A: Use the Sales module, fill out order details, and save or submit orders for approval. Q: Can I track the status of sales orders offline? A: Yes, if the app is configured for offline mode; otherwise, live status sync requires network access. Q: Is there a customer management feature? A: Yes, customer details and history can be managed within the Sales module.
Finance Module +
Q: How do I create and save invoices in the desktop application? A: Open the Finance module, create invoices, and save locally or sync to the central server. Q: Can I generate GST reports from the desktop app? A: Yes, the Finance module includes GST tax reporting features. Q: Are financial reports exportable from the desktop app? A: Yes, export options include Excel, PDF, and CSV formats.
User Role & Permissions +
Q: How do I assign user roles in the desktop app? A: Admin users can assign roles via the User Management module accessible within the application. Q: Can I restrict access to modules in the desktop ERP? A: Yes, roles and permissions control which modules users can access in the Windows app. Q: What happens if a user has no assigned role? A: The user won’t be able to access any modules until roles are assigned.
Login & Access Issues +
Q: How do I reset my TSS ERP password ? A: Use the "Forgot Password" option on the login screen or contact your system admin for password reset. Q: What should I do if I cannot log in due to access denied errors? A: Ensure your user account is active and has proper permissions assigned. Contact admin if locked out. Q: Is TSS ERP compatible with all Windows versions? A: TSS ERP supports Windows 10 and above. Please ensure your OS is up to date.